Updated 23 September 2026
Contact for help
Email drohananastasiiaboss@outlook.com with the service name, payment date, checkout email and a short explanation. You may also write to 12 High Street, Yeovil, BA20 1RG, United Kingdom. Do not include card numbers. Describe which part of the scope or delivery is affected so it can be reviewed.
Cancellation refunds
The cancellation policy explains withdrawal rights and work requested during a cooling-off period. Eligible cancellation refunds are issued without undue delay, within 14 days of receiving your cancellation, to the original payment method. No refund administration fee is charged. Your payment provider may take additional time to display the credit.
Work already started
Where you expressly requested early service performance and applicable requirements were met, a cancellation refund may account for a proportionate amount of work already supplied. An itemised explanation will be provided. Simply paying does not by itself waive a consumer cancellation right.
Incomplete, incorrect or unavailable service
If the service cannot be provided, a refund will be offered. For work that does not meet the agreed scope or required standard, contact Anastasiia so a correction, repeat performance, price reduction or refund can be arranged as appropriate. A clarification round does not limit statutory remedies.
Your rights
There is no blanket no-refunds rule. Mandatory consumer rights remain available. Business customers may cancel unstarted work for a full refund; after work begins, completed work and any refund will be itemised against the agreed scope.