Updated 23 September 2026
How to cancel
Send a clear cancellation statement to drohananastasiiaboss@outlook.com or 12 High Street, Yeovil, BA20 1RG, United Kingdom. Include your name, service and order date. You can use the optional cancellation form, but it is not required.
Consumer cooling-off period
For an eligible online service contract, you may cancel without giving a reason up to 14 days after the day the contract is made. Send your notice before that period ends. This applies to consumer purchases; statutory consumer rights differ from those of business customers.
Starting sooner
Services will not start during the consumer cooling-off period unless you expressly request an early start by email. If you later cancel, a proportionate charge for work supplied may apply. The right to cancel ends on full performance only where the required prior request and acknowledgement were obtained. Payment alone does not constitute that request or acknowledgement.
Appointments and project changes
Agree session length, time zone and appointment by email before payment. To reschedule, contact Anastasiia as soon as possible; the new time depends on availability. There is no automatic no-show or rescheduling fee. If you miss a session, email to arrange the next step. Additional work or changes beyond the purchased scope require a separate agreement.
If the seller must cancel
You may choose a mutually agreed replacement date or a refund for the service not provided. For project work, any completed portion will be explained, with your statutory rights preserved. See the refund policy.
Optional cancellation form
Copy the following into an email or letter and complete the relevant details. This form does not submit information from the website.
To: Anastasiia Drohan
12 High Street, Yeovil, BA20 1RG, United Kingdom
drohananastasiiaboss@outlook.com
I/We hereby give notice that I/We cancel my/our contract for the following service:
Service:
Ordered on:
Name of customer(s):
Address of customer(s):
Order reference or checkout email, if available:
Date:
Signature (only for a paper form):
Delete as appropriate. A clear cancellation email is also sufficient. Do not include card details.