Legal
Refund Policy
Last updated: July 13, 2026
1. Customer-friendly approach
Anastasiia wants every order to feel fair and clearly scoped. If something is unclear, clients are encouraged to contact Anastasiia as soon as possible so the issue can be reviewed professionally.
2. Refunds before work starts
A refund can be requested before active work begins. If no review, planning, consultation, prototype, or delivery work has started, the request will usually be approved.
3. Refunds after work starts
After work has started, refund requests are reviewed fairly based on the amount of work completed, materials already delivered, time spent, and remaining scope. A partial refund may be offered when appropriate.
4. Completed digital deliverables
Completed digital deliverables, such as written reviews, app blueprints, prototype notes, workflow maps, and handover summaries, may not be fully refundable once delivered. Reasonable clarification may still be provided where appropriate.
5. Missed calls and scheduling
Consultation calls can usually be rescheduled with reasonable notice. Missed calls without notice may not be refundable, but Anastasiia will review the situation fairly.
6. How to request a refund
Contact [EMAIL] or [PHONE] with the order details, reason for the request, and any relevant context. Refund timing may depend on Stripe and the payment method used.