Legal
Cancellation Policy
Last updated: July 13, 2026
1. Cancelling before work starts
A service can usually be cancelled before active work starts. If cancellation is requested before review, planning, consultation, prototype, or delivery work begins, the order may be eligible for a refund under the Refund Policy.
2. Cancelling after work starts
Once work has started, cancellation requests are reviewed based on completed work, delivered materials, time spent, and remaining scope. Partial refunds may be considered where appropriate.
3. Consultation rescheduling
Direction calls can usually be rescheduled with reasonable notice. Clients should contact Anastasiia as soon as possible if they cannot attend a scheduled call.
4. Scope changes
If the client requests a major change after purchase, Anastasiia may recommend adjusting the scope, moving to a different service, or creating a separate quote. A cancellation may be discussed if the original service is no longer suitable.
5. How to cancel
Contact [EMAIL] or [PHONE] with the order details and cancellation request.